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Shipping Policy

Last updated: October 8, 2025

Important Notice

Furniche Design is a furniture discovery platform. We do not ship products or handle deliveries directly. All shipping is managed by the external vendors where you make your purchases.

1. Our Service

Furniche Design is a furniture search and discovery platform that connects you with furniture from various online retailers. We do not:

  • Sell products directly
  • Store or warehouse inventory
  • Handle shipping or delivery
  • Process orders or payments

When you find a product you like, you'll be redirected to the vendor's website (such as IKEA, Pepperfry, Urban Ladder, etc.) to complete your purchase.

2. Vendor Shipping Policies

Each vendor has their own shipping policy, delivery timeframes, and charges.

When purchasing from external vendors, please review their specific shipping information:

  • Delivery areas and PIN code coverage
  • Estimated delivery times
  • Shipping charges and free shipping thresholds
  • Installation and assembly services
  • Tracking and order status updates

3. General Shipping Information

While shipping policies vary by vendor, here's what you can typically expect in India:

3.1 Typical Delivery Times

LocationTypical Delivery Time
Metro Cities (Mumbai, Delhi, Bangalore, etc.)3-7 business days
Tier 1 Cities5-10 business days
Tier 2/3 Cities7-14 business days
Remote Areas10-21 business days

Note:

These are approximate timeframes. Actual delivery times depend on the vendor, product availability, and your location. Always check the vendor's website for accurate delivery estimates.

3.2 Common Shipping Charges

Most furniture vendors in India offer:

  • Free shipping on orders above ₹5,000 - ₹15,000 (varies by vendor)
  • Standard shipping: ₹300 - ₹1,000 for smaller items
  • Heavy/bulky items: ₹1,000 - ₹5,000 depending on size and location
  • Express delivery: Additional ₹500 - ₹2,000 (if available)

4. Tracking Your Order

Order tracking is handled by the vendor from whom you purchased:

  • Check your email for tracking information from the vendor
  • Log into your account on the vendor's website
  • Use the tracking number provided by the vendor
  • Contact vendor's customer service for updates

5. Delivery Issues

For any delivery-related concerns:

Delayed Shipments

  • Contact the vendor's customer service directly
  • Check the vendor's order status page
  • Verify the delivery address provided

Damaged or Missing Items

  • Document damage with photos immediately
  • Report to the vendor within 48 hours of delivery
  • Follow the vendor's damage claim process
  • Most vendors will arrange replacement or refund

Wrong Item Delivered

  • Contact the vendor immediately
  • Provide order details and photos of received item
  • The vendor will arrange return pickup
  • Correct item will be reshipped

6. Installation and Assembly

Many furniture vendors offer installation services:

  • Check if installation is included with your purchase
  • Some items may require professional assembly (additional cost)
  • Verify installation charges before completing your order
  • Schedule installation appointments directly with the vendor

7. International Shipping

Most furniture vendors we feature primarily ship within India. For international shipping:

  • Check with individual vendors for international options
  • International shipping may incur customs duties and taxes
  • Delivery times vary significantly by country

8. How We Can Help

While we don't handle shipping directly, we can assist you with:

  • Finding vendor contact information for shipping inquiries
  • Directing you to vendor shipping policy pages
  • Answering general questions about vendor services
  • Helping you find products from vendors with favorable shipping terms

9. Contact Information

For questions about our platform or assistance finding vendor shipping information:

Furniche Design

Email: support@furniche.design

Phone: +91 7736030582

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

10. Policy Updates

This policy may be updated as our services evolve. If we begin offering direct sales and shipping in the future, we will update this policy accordingly and notify users.