Privacy Policy

At Furniche Design, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy.

2.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, password
• Shipping Information: Delivery address, PIN code
• Payment Information: Processed securely through Razorpay (we don't store complete card details)
• Profile Information: Preferences, saved items, wishlists, folder collections
• Communication: Reviews, feedback, customer service inquiries

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent, click patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Search Queries: To improve our AI-powered search and recommendations

2.3 Third-Party Information

We may collect information from:

• Google OAuth: If you sign in using Google, we receive your name, email, and profile picture
• Analytics Services: Google Analytics for website performance
• Payment Processors: Transaction information from Razorpay

We use the collected information for:

3.1 Service Provision

• Processing and fulfilling your orders
• Managing your account and preferences
• Providing customer support
• Processing payments and preventing fraud
• Delivering products to your address

3.2 Communication

• Sending order confirmations and shipping updates
• Responding to your inquiries and support requests
• Sending promotional emails (with your consent)
• Notifying you of policy or service changes

3.3 Improvement & Personalization

• Personalizing your shopping experience
• Improving our AI-powered search and recommendations using embeddings
• Analyzing user behavior to enhance our services
• Developing new features and products

3.4 Legal & Security

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our terms and conditions
• Resolving disputes

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors (Razorpay) for transaction processing
• Shipping partners for order delivery
• Cloud storage providers (Cloudinary) for image hosting
• Email service providers for communications
• Analytics providers (Google Analytics)

4.2 Vendors

For internal products, we share relevant order and shipping details with our registered vendors to fulfill your orders.

4.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Password hashing and secure database practices
• Access Control: Limited employee access to personal data
• Payment Security: PCI DSS compliant payment processing
• Regular Audits: Security assessments and updates

We use cookies and similar technologies to:

Types of Cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Analyze how you use our site
• Functional Cookies: Remember your preferences
• Authentication Cookies: Keep you logged in

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Request your data in a portable format
• Object: Object to processing of your data for certain purposes

To exercise these rights, please contact us at support@furniche.design

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Our website contains links to external websites (IKEA, Pepperfry, etc.). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice on our homepage

Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: