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Cancellation & Refunds Policy

Last updated: October 8, 2025

Important Notice

Furniche Design is a furniture discovery and search platform. We do not process orders, sell products, or handle transactions directly. All purchases are made through external vendor websites.

1. About Our Service

Furniche Design operates as a furniture discovery platform that helps you find and compare furniture from various online retailers and vendors across India. We provide:

  • AI-powered furniture search and recommendations
  • Product listings from external vendors (IKEA, Pepperfry, Urban Ladder, etc.)
  • Price comparisons and product information
  • Links to vendor websites for purchases

2. No Direct Sales or Orders

We currently do not support direct ordering or selling of products through our platform.

When you find a product you're interested in, clicking on it will redirect you to the vendor's website where you can:

  • View complete product details
  • Check availability and pricing
  • Add items to your cart
  • Complete your purchase directly with the vendor

3. Cancellation Policy

Since we do not process orders, we do not handle cancellations.

If you have purchased a product through an external vendor's website:

  • Contact the vendor directly for cancellation requests
  • Follow their specific cancellation policy and procedures
  • Cancellation terms vary by vendor (e.g., IKEA, Pepperfry, Urban Ladder)

Note: Each vendor has their own cancellation policies. Please review the vendor's terms before making a purchase.

4. Refund Policy

We do not provide refunds as we do not process payments or sell products directly.

For refund requests on products purchased through external vendors:

  • Contact the vendor's customer service directly
  • Provide your order details and reason for refund
  • Follow the vendor's refund process and timelines
  • Refunds will be processed according to vendor's policies

Important: Refund eligibility, processing times, and methods are determined solely by the vendor from whom you purchased the product.

5. Returns and Exchanges

We do not handle returns or exchanges.

For any product returns or exchanges:

  • Refer to the vendor's return policy
  • Initiate returns directly with the vendor
  • Follow their specific return procedures
  • Check return eligibility timeframes (typically 7-30 days)

6. Our Responsibility

As a discovery platform, we are responsible for:

  • Providing accurate product information to the best of our ability
  • Maintaining functional links to vendor websites
  • Protecting your search and browsing data (see Privacy Policy)
  • Assisting with general queries about our platform

We are NOT responsible for:

  • Order fulfillment, shipping, or delivery
  • Product quality, availability, or pricing
  • Processing payments, refunds, or cancellations
  • Customer service for purchases made on vendor websites
  • Disputes between you and external vendors

7. Account and Data

If you have an account with Furniche Design for saving favorites, creating folders, or personalized recommendations:

  • You can delete your account at any time from your dashboard
  • Your saved data will be permanently deleted
  • This action cannot be undone
  • No refunds apply as our service is free to use

8. How We Can Help

While we cannot process cancellations or refunds, we can assist with:

  • Finding vendor contact information
  • Understanding vendor policies
  • Navigating our platform features
  • Reporting incorrect product information
  • Technical issues with our website

9. Contact Information

For questions about our platform or assistance with vendor information:

Furniche Design

Email: support@furniche.design

Phone: +91 7736030582

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

10. Policy Updates

This policy may be updated as our services evolve. The latest version will always be available on our website. If we begin offering direct sales in the future, we will update this policy accordingly and notify users.